Delete your account

If you still have the app

Open Settings and choose "Delete my account". It happens straight away and needs nothing from us. This is the quickest way, and the only one that needs no waiting: the app already knows which account is yours, so there is nothing for either of us to verify.

If you have already uninstalled it

Email hello@glimmerwisptavern.com with the subject "Delete my account", and include whichever of these you have: • Your support ID, if you noted it down. It was at the bottom of the Settings page in the app. • The order ID from a purchase receipt, if you ever bought anything. Google emails these to you, and they begin with "GPA.". We will reply to confirm before anything is deleted.

Why we ask for one of those

Because we have no other way of telling that the account is yours. We never collect an email address or a password, so there is nothing for you to log in with and nothing for us to match a request against. A support ID on its own is not proof — it can be read over a shoulder or copied from a screenshot — which is why we confirm by reply rather than acting on a form. If you have neither, write to us anyway and say so. We would rather work it out with you than leave your data sitting there.

What gets deleted

• —Your account and the link to Google Play Games or Game Center.
• —Your tavern, your board, your progress, and your journal — including the text of every task in it.
• —Any record of a task you asked the scribe to split.
• —Your saved game on our servers. The copy on your phone goes when you uninstall or delete from inside the app.

What is kept, and why

The record that a purchase happened: what was bought, when, and the identifier Google gave it. Financial records have to be kept, and a refund or a chargeback can arrive months after the fact — if we deleted the receipt we would have no way to honour one. Your account identifier is removed from that record, so what stays behind is a receipt belonging to nobody. It cannot be traced back to you by us. Anything you bought is gone with the account. Deleting is not a refund, and starting again starts you empty.

How long it takes

From inside the app, immediately. By email, we aim to reply within 5 business days and to complete the deletion within one month of confirming it is you.